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DaMOB

Standing Stone Games

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I was about to go revisit DDO, and Lotro, last month when I needed my password reset to find out this is a pretty inept company.  Been working back and forth with them for ten days to get their system to email me a password recovery.  Now here is the funny part I have had the system email me my usernames for two accounts BUT it took 3-10 days for it to happen.  I even had it email me for a recovery only I put in my new password twice, then it accepts it, only it still says it is invalid.

I received an email from support that I am all fixed on Friday and here are the links.  NOPE, same exact issue of waiting for my emails so I used the old reset pw email, and it took it again though it would not allow me to login.  I updated my ticket with this info.

I wonder are they this inept OR are they trying to keep me from getting all expansions/DLC for free (besides the ones I already own)?  Now I am rethinking about returning because either of those being the case I can only imagine what the game world must be like with bugs.

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They seem to be ignoring me now.  I submitted another ticket asking them, and letting them know it had been since last Friday when they last responded to me about this, when will this be fixed?
 

I bet the games must be riddled with bugs and worthless devs if this is an indication of their prowess.

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Funny enough I asked the various forums for the games and I felt like I walked into a Stockholm Syndrome convention.  I was either ignored, or if someone spoke to me it was to tell me to just make a new account since nothing I had would be viable today.  I write back that I am a freemium account as I actually paid for content, and purchased the DVDs for Lotro.  No reply back.

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DaMOB, I'm sorry to here of your major trouble with LOTOR, most specifically the Devs, or the publishing company, for not helping you to retrieve your account. At least they are doing it properly.

 

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Well, after going on Reddit the game is in a horrible mess, and the devs do not listen.  They refuse to fix bugs etc...  I figured as much considering how they are ignoring this issue.  No big deal as I was already gone so best to stay gone.

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Just to give an update about this and that is they finally gave me back my DDO account one month after the special was out.  I just got my LOTRO account today though I was told that every single last character I have are on dead servers, and they can't figure out how to transfer them, but the account is back.  What did they do for both?  Something they should have done from the first reply to them of mine...reset the password manually.  That is what I asked for them to do almost three months ago now.  Oh, well I moved on, and I am currently playing Black Desert Online which isn't bad.  Too bad they just were so inept that it took them 3 months to finally do what they should have at the start since everything to confirm all info of mine, and my characters/login names, were given to them on the initial ticket I sent.

 

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